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Frequently Asked Questions
Everything you need to know about Dinebd
What is Dinebd?
What are the benefits of creating a Dinebd account?
How is Dinebd different from other platforms?
Why choose Dinebd?
Does Dinebd charge service fees?
Is Dinebd safe to use?
How can I contact Dinebd?
How do I register a Dinebd account?
Can I have multiple accounts?
What if I forget my password?
Can I update my profile information?
Is my account secure?
Can I delete my account?
Can children use Dinebd?
Can I log in using social media?
How do I verify my account?
Can I link multiple payment methods?
How do I receive notifications?
Can I deactivate my account temporarily?
What are the five Dinebd services?
How does food delivery work?
How does takeaway work?
How does table booking work?
How do I order homemade food?
How does catering work?
Can I combine services?
Are there location restrictions?
Can I request food customizations?
How do I place an order?
What payment methods are accepted?
Are payments secure?
Can I pay on delivery?
What if payment fails?
Can I track my order?
Can I edit or cancel orders?
How do I report missing or wrong items?
Can I use promo codes?
Are taxes included?
How do I save payment info?
Are refunds available?
What is the cancellation policy for table bookings?
Can I cancel food delivery orders?
How about takeaway orders?
How about homemade food orders?
What about catering cancellations?
How long does a refund take?
Are refund vouchers exchangeable for cash?
What if the rider cannot deliver?
What is the timeout policy?
What if I miss a catering response window?
What if the vendor misses the response window?
Does timeout affect membership benefits?
How are timeout refunds processed?
How long does delivery take?
Can I track the rider?
What if the rider is late?
Are riders trained?
What if food is damaged?
Can I tip the rider?
Can riders refuse delivery?
What if my address is incorrect?
Can I request a specific rider?
How are restaurants verified?
Can restaurants refuse orders?
What if food is unsafe?
Can I request ingredient details?
What if I have food allergies?
How do restaurants update menus?
Can vendors remove negative reviews?
What if vendors violate hygiene rules?
What is Dinebd Membership?
How much is the membership fee?
Who is eligible for membership?
Can I cancel membership?
What are delivery & takeaway benefits?
Are table bookings free for members?
What are catering benefits?
Can membership be transferred?
Can Dinebd modify membership benefits?
Is priority support guaranteed?
Can membership be suspended?
Do partner shops give discounts?
Are discounts capped?
How do I leave a review?
Can I edit a review?
Are reviews verified?
Can vendors reply to reviews?
Can I review anonymously?
Can I report a review?
How are ratings calculated?
Can reviews affect vendors?
Are reviews public?
How do I redeem promotions?
Are offers transferable?
Do offers expire?
Can offers be withdrawn?
Are all restaurants included in promotions?
Can I get membership discounts on promo items?
Can I get discounts for multiple orders?
How do I contact Dinebd support?
Can I track support requests?
Does Dinebd send notifications?
Can I opt out of marketing messages?
Can I escalate a complaint?
Still have questions?
Our support team is ready to help with anything else.
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