User Terms & Conditions

Introduction

Dinebd app user’s terms & conditions

Welcome to Dinebd. This User Terms and Conditions Agreement (“Agreement”) constitutes a legally binding contract between you (“User”) and Dinebd (“Dinebd”, “we”, “our”, or “us”), the owner and operator of the Dinebd mobile application (the “App”), governing your access to and use of the App and the services offered therein. Dinebd is registered in Bangladesh under the trade license number TRAD/DNCC/016050/2024. By using the App, you agree to the terms of this Agreement. If you do not agree, you must immediately discontinue using the App. Please read this Agreement carefully.

Definitions

For the purpose of this Agreement, the following terms shall have the meanings set out below:

“App”: – refers to the Dinebd mobile application and website.
“User”: – any individual who registers for or uses the App to place an order, make a booking, or access services.
“Vendor”: – a restaurant, homemade food provider, catering service, or other food service partner registered on the App.
“Order”: – means any request placed by a User via the App for the provision of food delivery, table reservations, takeaway, homemade meal services, or catering services.

Acceptance of Terms

By accessing or using the Dinebd App, you acknowledge that you have read, understood, and agreed to be bound by this Agreement, including all additional guidelines, policies, and terms that may be posted by Dinebd from time to time. This Agreement forms a binding contract between you and Dinebd, and you agree that your use of the App constitutes your acceptance of the terms herein.

Services provided

Dinebd offers a platform for users to:

Order food for delivery from participating restaurants.
Make reservations at restaurants.
Place orders for catering services.
Order takeaway from various restaurants.
Purchase homemade food from registered vendors.
Access restaurant menus, reviews, and other information.

Dinebd does not prepare or sell food directly; rather, it provides a platform to connect users with independent vendors. Vendors are responsible for providing food and services, and any disputes related to orders must be directed to the respective vendor, subject to the provisions of this Agreement.

User accounts

To use certain features of the App, you must register an account. You agree to:

Provide accurate and up-to-date information during the registration process.
Maintain the confidentiality of your login credentials and be fully responsible for all activities occurring under your account.

Age Restriction

To register for and use the Dinebd App, you must be at least 16 years old.
If you are under 16, you may only use the App with the involvement, supervision, and consent of a parent or legal guardian, who agrees to be bound by these Terms on your behalf.
Dinebd reserves the right to request proof of age at any time and may suspend or terminate accounts if age requirements are not met.

Dinebd reserves the right to suspend or terminate any User’s account that violates the terms of this Agreement or engages in unauthorized activity.

Orders and payments

By placing an order through the App, you agree to pay for all selected items, including applicable taxes, fees, and delivery charges, which are processed through third-party payment gateways. You acknowledge that:

Prices displayed in the App may change based on availability, vendor type, location, or other factors.
Any failure to complete payment may result in the cancellation of your order.
By proceeding with the order in Dinebd app, you acknowledge and accept that a service charge and VAT may be applicable in addition to the total bill.

Catering Orders, Pricing & Payments (Customer Terms)

Catering Requests and Quotations: When you submit a catering request through the Dinebd app, the price shown initially represents a requested subtotal based on your requirements. This amount is an estimate and is not final until confirmed by the vendor and accepted by you.

Revised Quotations: Vendors may revise the quoted price after reviewing your request. Revisions may include additional charges such as delivery or service fees. Once you accept a revised quotation, it becomes the final price payable for the catering order.

Price Breakdown: the final amount payable by you may include:

The original food subtotal
Any additional charges added by the vendor (including delivery fees)
Applicable VAT
Platform-related fees

A detailed price breakdown will be shown in the app before payment confirmation.

Platform Fees and Delivery Charges: Delivery fees or additional charges included in a catering quotation are platform-managed fees and are collected by Dinebd for arranging, facilitating, and managing the catering service. These charges are non-negotiable once a quotation is accepted.

VAT and Taxes: A 5% Value Added Tax (VAT) is applied to the total order value in accordance with applicable laws. VAT is included in the final amount payable.

Payment Method: All catering payments must be made exclusively through the Dinebd app using approved payment methods. Cash payments or off-platform payments are not permitted.

No Direct Payments to Vendors: Customers must not make any direct payments to vendors for catering services unless specifically agreed by Dinebd in writing, including delivery fees or additional charges. Dinebd is not responsible for any payments made outside the platform.

Acceptance of Final Price: By confirming and paying for a catering order, you acknowledge and agree that:

The final price reflects all applicable charges and taxes
No further price adjustments will be made after confirmation
Accepted quotations are binding

Refunds and Disputes: Refunds, if applicable, shall be handled in accordance with Dinebd’s Refund Policy. Any disputes related to pricing must be raised through the app within the applicable dispute period.

Platform Role: Dinebd acts as a technology platform and facilitator connecting customers with catering vendors. While Dinebd manages payments and pricing presentation, the catering service itself is provided by independent vendors.

Payment Disputes

Failed or duplicate transactions: If your payment fails or you are charged multiple times for the same order, please notify Dinebd support immediately. Refunds or adjustments will be made in coordination with the third-party payment provider.

Unauthorised payments: If you suspect fraudulent or unauthorised use of your payment method, you must notify both Dinebd and your payment provider immediately. Dinebd is not responsible for unauthorized transactions, but we will assist in the resolution process where possible.

Chargebacks: In cases where a User initiates a chargeback with their bank or payment provider, Dinebd reserves the right to suspend the User’s account until the dispute is resolved.

Cancellations and refunds

Cancellation and refund policies vary depending on the type of service and the restaurant.

Please review the cancellation and refund policy provided by each restaurant before placing an order. Refunds, where applicable, will be processed in accordance with this Agreement and relevant vendor policies.

User conduct

You agree to use the App in compliance with all applicable laws and regulations. You shall not:

Engage in any illegal activity or violate any applicable law.
Infringe upon the intellectual property rights of others.
Post, upload, or transmit harmful or offensive content.
Attempt unauthorized access to the App or related systems.

Dinebd reserves the right to investigate and take appropriate legal action against any violations of this Agreement, including the suspension or termination of User accounts.

Intellectual property

The Dinebd App, including all content, logos, trademarks, graphics, and software, is the property of Dinebd and protected by intellectual property laws of Bangladesh. You agree not to copy, modify, distribute, or otherwise infringe upon Dinebd’s intellectual property rights.

Vendor Obligations

Vendors registered on the Dinebd platform are independent businesses and are solely responsible for the food and services they provide. Our vendors are responsible for food preparation, safety, and quality. Dinebd is just the platform that connects you with them.

By joining Dinebd, Vendors agree to:

Maintain valid business licenses, hygiene certifications, and comply with all applicable food safety and consumer protection laws in Bangladesh.
Ensure that food is prepared, packaged, and delivered in a safe and hygienic manner.
Accurately represent menu items, pricing, and availability on the Dinebd App.
Take responsibility for the quality, freshness, and portion of the food provided.
Handle any complaints related to food quality or service in good faith and in cooperation with Dinebd’s support team.

If you have any food allergies, please confirm the ingredients directly with the vendor before placing your order. While we strive to provide accurate information, Dinebd cannot guarantee that any dish is completely free from allergens.

Dinebd is not responsible for any vendor’s failure to comply with these obligations but reserves the right to suspend or remove vendors that fail to meet platform standards.

Privacy policy

Your use of the App is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using the App, you consent to the practices described in the Privacy Policy.

Disclaimer of warranties

The App and services are provided “as is” and “as available.” Dinebd makes no warranties, expressed or implied, as to the availability, quality, or reliability of the App or services provided. All risks related to the use of the App remain with the User.

Disclaimer of menu picture: Please note that some of the menu images in our app may differ from the actual dish served. Some pictures are sourced online, and while we strive to represent our food accurately, we cannot guarantee that the appearance of the dish will match the images exactly. We make every effort to provide the most accurate and original representations possible, but there may be instances where the presentation varies. Thank you for your understanding.

Limitation of liability

In no event shall Dinebd be liable for any indirect, incidental, punitive, or consequential damages arising out of your use or inability to use the App. Dinebd’s total liability to any User for any damages shall not exceed the total amount paid by the User for the specific service in question.

Dinebd acts only as a platform connecting Users, Vendors, and Riders. Dinebd shall not be held liable for:

Delays in delivery caused by traffic, weather, or unforeseen circumstances.
Spoilage, spillage, or deterioration of food after it leaves the Vendor’s premises, unless caused by gross negligence of the rider.
Any health issues arising from the quality of food prepared by the Vendor.

Delivery Responsibility: All delivery times shown in the Dinebd App are estimates only. Actual delivery times may vary due to factors outside our control, including but not limited to traffic, weather conditions, road closures, vendor preparation times, or rider availability. Dinebd shall not be liable for delays caused by such external factors.

Vendors are responsible for preparing food in a safe and hygienic manner. Riders are responsible for reasonable care in transporting the order to the User. However, Dinebd does not guarantee that food will always arrive at a specific temperature, appearance, or in perfect condition.

Force Majeure: Dinebd shall not be held liable or responsible for any failure or delay in performing its obligations under this Agreement if such failure or delay results from events beyond its reasonable control, including but not limited to natural disasters, acts of God, strikes, labor disputes, fire, floods, epidemics, pandemics, government actions, internet or telecommunication outages, or other similar events (“Force Majeure Events”).

In the event of a Force Majeure, affected services may be suspended or delayed without liability to Dinebd.

Modifications to terms

Dinebd reserves the right to amend or update this Agreement at any time, without prior notice. Any changes will be effective immediately upon posting. Continued use of the App following such changes constitutes your acceptance of the revised terms.

Termination

Dinebd may terminate or suspend your access to the App at its sole discretion, without notice, for any reason, including if you violate these Terms.

Governing law

This Agreement shall be governed by and construed in accordance with the laws of Bangladesh. Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of Bangladesh.

Refund policy

Welcome to Dinebd. We are committed to ensuring a fair and transparent refund process for our customers while respecting the commitments of our dining partners. Our refund policy is outlined below:

Table Booking:

Customers are eligible for a full refund or voucher if:

The booking is cancelled more than 2 hours before the reserved time.
The booking is rejected by the vendor anytime before the reservation time.
The booking is cancelled while in 'Pending' status, either 2 hours before the reservation time or less.

No refund: Customers will not receive a refund or voucher if:

The booking status is 'Accepted' and is cancelled less than 2 hours before the reserved time.

For bookings made less than 2 hours before the reservation that are accepted by the vendor, customers will not be eligible for a refund due to the last-minute nature of the booking.

Important Note: If a booking is made less than 2 hours before the reservation time and remains in 'Pending' status without vendor acceptance, the customer will receive a full refund if it times out. Customers are encouraged to book at least 2 hours in advance.

Food delivery, Takeaway, and Homemade food Orders:

Full refund or vouchers:

Customers are eligible for a full refund or voucher if:

The order is cancelled while in ‘Pending’ status.
The order is cancelled before being accepted by the vendor, subject to an investigation by Dinebd’s support team.
The vendor cancels the order.

No refund:

Customers will not receive a full refund or voucher if the order is cancelled after being accepted by the vendor.

Unsuccessful food deliveries refund policy

In the event that a delivery rider is unable to locate the customer for any reason, the food will be returned to the restaurant. The rider will wait at the specified delivery location for a maximum of 10 to 15 minutes. If the rider is unable to complete the delivery within this time frame, they will leave the location.

Please note: If the order was fully or partially paid online and the rider was unable to locate you, the following refund policy applies:

Refund eligibility: As per our policy, if the rider has arrived at the location and waited for the maximum duration of 10 to 15 minutes, no refund will be issued. This is because the rider has fulfilled their responsibility by attempting delivery at the specified time and location.
Customer responsibility: It is your responsibility as the customer to ensure that you are available at the given delivery location during the specified delivery window. If the rider is unable to find you, and the food is returned to the restaurant, Dinebd will not be held liable for any refund or reimbursement.

Catering refund:

Customers are eligible for a full refund or voucher under the following conditions below; Dinebd full refund refers to the amount paid online.

The order is cancelled at least 72 hours before the event date.
The refund or voucher will cover the amount paid online through the Dinebd platform.
Any remaining payments made outside of the Dinebd platform are not the responsibility of Dinebd. Customers are advised to coordinate directly with the catering service provider for those payments.

Please note: To be eligible for a catering refund in case of cancellation, customers are advised to book at least 72 hours in advance.

We do not recommend making catering bookings less than 72 hours before the event.

Catering refund process: The refund process applies once the customer has accepted the quotation price and made the initial booking fee payment online through Dinebd.

General terms:

Refund timeline: Refunds will be processed within 7 to 10 business days from the date of approval. Please note that business days do not include weekends or public holidays. Once your refund has been issued, you will receive a confirmation.
Coupon/voucher validity: Refund vouchers are valid for a specified period as stated on the voucher. 5The voucher is valid for one month from the order date and can be used only once.
Full refund: Dinebd full refund refers to the amount you paid online.
Investigation process: For complaints regarding booking/orders, our investigation team will review each case. Refunds will be issued based on the team’s findings, considering factors such as food quality, incorrect orders, or missing items.
Decision finality: Decisions made by the investigation team regarding refunds are final.
Non-exchangeability: Refund coupons cannot be exchanged for cash, except in certain circumstances where the Dinebd team will investigate on a case-by-case basis. If the investigation is successful, the customer may be eligible for a cash conversion. Additionally, the voucher must be used within the Dinebd app.

Policy review and amendments: This refund policy may change at any time without notice. It is advised to review this policy regularly, as continued use of the Dinebd app indicates acceptance of any amendments.

Customer order cancellation policy

At Dinebd, we strive to offer flexibility and convenience to our customers. Our customer order cancellation policy is designed to provide clear guidelines for cancelling orders across our various services, including food delivery, takeaway, homemade orders, table bookings, and catering services. The policy outlines the timeframes and conditions under which cancellations can be made and refund eligibility, ensuring transparency and smooth service for all our customers.

Food Delivery:

Customers can cancel their order while it is in the "pending" status.
Once the order has been accepted by the vendor, cancellation is permitted but no refund will be issued.
Once the order has being accepted by the vendor, customers cannot cancel the order directly. In such cases, they must contact the support team for further assistance.

Takeaway order cancellation policy:

Customers can cancel their order while it is still in the "pending" status.
Once the order has been accepted by the vendor, cancellation is permitted but no refund will be issued.
Once the order has being accepted, customers will need to contact the support team for assistance with any cancellations, as direct cancellations will no longer be possible.

Homemade order cancellation policy:

Customers can cancel their order while it remains in the "pending" status.
Once the order has been accepted by the vendor, cancellation is permitted but no refund will be issued.
Once the order has being accepted, customers must contact the support team for assistance, as direct cancellations will no longer be available.

Table booking cancellation policy:

Customers can cancel their booking anytime prior to the reservation time.
Cancellations made less than 2 hours before the reservation time are permitted, but customers will not be eligible for a refund if the order has been accepted by the vendor.

Catering services cancellation policy:

Customers can cancel/reject their order after receiving the quoted price from the vendor.
Cancellations are allowed up to 72 hours before the event date/time to receive online refund or voucher.
If the order is cancelled less than 72 hours of the event, customers will no longer be able to cancel the order through the app and must contact the support team for assistance. Please note that cancellations made within this period are not eligible for an online refund or voucher through Dinebd.
We do not recommend making catering bookings less than 72 hours before the event.

Timeout policy for Dinebd app services

Overview: This policy outlines the timeout procedures for various services offered through the Dinebd app, including food delivery, takeaway, homemade services, table bookings, and catering services. The policy ensures timely responses from vendors and provides a clear refund or voucher process for customers.

1. Food Delivery

Timeout duration: approximately 25 minute or less.
Procedure: If the vendor doesn’t respond within a reasonable time, the order may be automatically cancelled and marked as a timeout.
Refund policy: The customer will receive a refund or a voucher in accordance with the Dinebd refund policy.

2. Takeaway

Timeout duration: approximately 35 minute or less.
Procedure: If the vendor doesn’t respond within a reasonable time, the order may be automatically cancelled and marked as a timeout.
Refund policy: The customer will receive a refund or a voucher in accordance with the Dinebd refund policy.

3. Homemade Takeaway

Timeout duration: approximately 35 minute or less.
Procedure: If the vendor doesn’t respond within a reasonable time, the order may be automatically cancelled and marked as a timeout.
Refund policy: The customer will receive a refund or a voucher in accordance with the Dinebd refund policy.

4. Homemade Food Delivery

Timeout duration: approximately 35 minute or less.
Procedure: If the vendor doesn’t respond within a reasonable time, the order may be automatically cancelled and marked as a timeout.
Refund policy: The customer will receive a refund or a voucher in accordance with the Dinebd refund policy.

5. Table Booking

Timeout duration: 2 hours before the reservation time.
Procedure: If there is no response from the vendor within 2 hours of the reservation timeframe, the booking will be automatically cancelled/timed out, and customers will receive full refund or voucher.
Any booking made less than 2 hours before the scheduled reservation time that remains in 'Pending' status without a response from the vendor will be automatically cancelled or timed out at the exact time of the scheduled reservation.
Refund policy: If the booking is cancelled at least 2 hours before the scheduled reservation time, the customer will be eligible for a full refund or a voucher, in accordance with the Dinebd refund policy.
Cancellations made less than 2 hours before the reservation time are permitted, but customers will not be eligible for a refund if the order has been accepted by the vendor.

6. Catering Services

Timeout duration: 12 hours for vendor quotation response
Procedure: Vendors must respond to catering quotation requests within 12 hours. If no response is received, the request will be automatically cancelled.
Customer acceptance deadline: After the vendor submits an offer, the customer is given a 12 hour window to either accept or decline the offer. If the customer does not respond within this 12 hour period, the offer will automatically expire and the order will be considered timed out.

In the event of either a vendor or customer failure to respond within the designated 12 hours, the order will be cancelled, and both parties will need to initiate a new order process.

Refund policy: No refund is applicable since no payment is required at this stage.
Quotation acceptance: Once a vendor provides a quotation, the customer may accept or cancel. If the offer is cancelled, no refund is given as no payment has been made. If accepted, the customer will be instructed to make a partial payment to secure the booking.
To ensure a smooth experience and avoid any complications, we recommend customers make catering orders at least 72 hours in advance.

General note & timeout refunds:

We do not recommend making catering bookings less than 72 hours before the event.
The timeout refund amount refers to the amount the customer paid online when placing the order.

Dinebd customer support center policy

Overview: This document outlines the requirements for the Support Centre during live orders and post-order completion on the Dinebd platform. It details key features, user support timelines, and communication channels.

Dinebd offers comprehensive customer and partner support through a three-way communication system:

Users can contact Dinebd for support related to food delivery, takeaway, table bookings, homemade food, catering services or other services within Dinebd platform.
Users may also contact restaurants directly for order-specific support.
Partners can reach out to Dinebd for assistance or any support needs.
Dinebd ensures prompt resolution of support issues and provides timely responses to both customers and partners.

User Support: Customers can access Dinebd support from the "Order Status" page or via the "My Account" section under the Support Centre. From there, customers can report issues or track previous support requests through the Dinebd Support Centre.

Dinebd’s Support Centre provides assistance for active orders related to table bookings, food delivery, takeaways, homemade food, or catering services. However, no support is available for cancelled, rejected, or timed-out bookings or orders.

Support is available from the moment an order or booking is generated until the order status is marked as complete.
Post-order support is also available depending on the type of service provided.

Food delivery customer support timeline

For food delivery orders, customers can access Dinebd support through the app via the "Order Status" page or the Support Centre in the "My Account" section.

Support is available through the app from the moment a food delivery order is placed until the order status is marked as complete.
Customers can also receive additional support for food delivery orders via the Dinebd app for up to 48 hours after the order has been completed or delivered.
For assistance beyond 48 hours after the order is completed or delivered, customers are advised to contact Dinebd directly.

Takeaway order customer support timeline

For takeaway orders, customers can access Dinebd support through the app via the "Order Status" page or the Support Centre in the "My Account" section.

Support is available through the app from the moment a takeaway order is placed until the order status is marked as complete.
Customers can also receive additional support for takeaway orders via the Dinebd app for up to 48 hours after the order has been completed.
For assistance beyond 48 hours after the order is completed, customers are advised to contact Dinebd directly.

Homemade orders customer support timeline

For homemade orders, customers can access Dinebd support through the app via the "Order Status" page or the Support Centre in the "My Account" section.

Support is available through the app from the moment a homemade order is placed until the order status is marked as complete.
Customers can also receive additional support for homemade orders via the Dinebd app for up to 48 hours after the order has been completed.
For assistance beyond 48 hours after the order is completed, customers are advised to contact Dinebd directly.

Table booking customer support timeline

For table bookings, customers can access Dinebd support through the app via the "Order Status" page or the Support Centre in the "My Account" section.

Support is available through the app from the moment a table booking is generated until the booking status is marked as complete.
Customers can also receive support for table bookings via the Dinebd app for up to 48 hours after the booking has been completed.
For assistance beyond 48 hours after the order is completed, customers are advised to contact Dinebd directly.

Catering service customer support timeline

For catering orders, customers can access Dinebd support through the app via the "Order Status" page or the Support Centre in the "My Account" section.

Support is available through the app from the time a catering order is placed until the order status is marked as complete.
Customers can also receive additional support for catering orders via the Dinebd app for up to 72 hours after the order is completed.
For support beyond 72 hours after the order is completed, customers are advised to contact Dinebd directly.

Food allergy policy

We take food allergies and dietary requirements very seriously. However, Dinebd does not guarantee that the food ordered through our app or website is free from allergens. It is the responsibility of the user to verify allergy information with the restaurant before placing an order. Dinebd shall not be liable for any allergic reactions or health issues resulting from the consumption of food ordered through our services. Please exercise caution and inform the restaurant directly of any dietary restrictions or allergies.

User privacy policy

Welcome to Dinebd! This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our mobile application (“App”), or interact with any of our services. By accessing or using Dinebd, you agree to the terms and practices outlined in this Privacy Policy.

Information we collect: We may collect certain personally identifiable information (“Personal Data”) that you voluntarily provide to us, including but not limited to your name, email address, phone number, and any other information you choose to provide when you use our App or website. We may also collect non-personal information, such as browser type, device type, and other usage data, to enhance the user experience and improve our services.

How we use your information

We use the information we collect to:

Provide and improve our services, including processing reservations and bookings at restaurants.
Communicate with you, respond to your inquiries, and send you important updates.
Personalise your experience on our platform, showing you relevant content and offers.
Analyse usage patterns and trends to enhance our App and website’s performance and functionality.
Comply with legal obligations and protect against potential fraud or security threats.
We protect your personal data, but some details (like your name, phone number, or address) are shared with vendors and riders so they can complete your order.

Data security: Dinebd takes the security of your data seriously. We employ industry-standard security measures to protect your Personal Data from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Third-party services: Our App and website may contain links to third-party websites or services. Please note that this Privacy Policy does not apply to those third-party platforms. We encourage you to review the privacy policies of any third-party sites or services before providing any Personal Data.

Children’s privacy: Dinebd does not knowingly collect or solicit personal information from children under the age of 16. If you are under 16, please do not attempt to register or provide any personal information through our platform. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information as soon as possible.

Changes to this privacy policy: We reserve the right to update or modify this Privacy Policy at any time. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of Dinebd after any changes indicate your acceptance of the updated Privacy Policy.

Review Policy

At Dinebd, we value and encourage user reviews as they play a crucial role in helping others make informed decisions about dining experiences. To maintain the integrity and reliability of our platform, we have established the following review policy:

Authenticity and honesty: We encourage users to provide honest and genuine reviews based on their personal dining experiences.
Respect and fairness: Reviews should be respectful and fair in tone, avoiding any offensive or discriminatory language.
Relevance: Reviews should be directly related to the dining experience, food quality, service, or overall atmosphere of the restaurant.
No false information: Users should not provide false or misleading information, including fictitious experiences or fraudulent claims.
Personal experience: Users are encouraged to share their own experiences and not rely on second-hand information or hearsay.
Privacy and confidentiality: Users should respect the privacy of others and not share personal information about restaurant staff or other customers in their reviews.
No plagiarism: Reviews should be original and not copied from other sources or websites.
Feedback for improvement: Constructive feedback in reviews can help restaurants improve their services.

Dinebd reserves the right to moderate and, if necessary, remove reviews that violate our review policy. We may contact users to verify the authenticity of their reviews or to address any issues related to the content provided.

Dinebd promotional offers & policy

At Dinebd, we periodically run promotional offers for our customers. These offers are subject to the following terms and conditions. We advise customers to carefully read and acknowledge the terms of each offer, as they are available for a limited time only and may be subject to various conditions. All offers can be withdrawn at any time without prior notice.

Offer availability: Any offer in our platform is available for a limited time only and may be withdrawn at any time without prior notice.
Discount variability: Any discount percentage in our platform may vary by restaurant. Each participating restaurant may set its own discount rate.
Changes and withdrawals: Dinebd reserves the right to change or withdraw any offers in our platform at its discretion and without prior notice.
Eligibility: Our offers are available to registered Dinebd users. Additional terms and conditions may apply to individual promotions, including limitations for specific users or groups.
Exclusions: Certain items or services may be excluded from our offers. We advise our customers to check with individual restaurants or our terms and condition for specific exclusions.
Limitation of liability: Dinebd is not responsible for any loss, damage, or inconvenience arising from the use of any offers, including but not limited to failure to use the offer within the specified time frame.
Redemption process: To redeem our offers, users must follow the specific instructions outlined in the promotion. Failure to do so may result in the offer being void.
Non transferability: Our offer is non-transferable and cannot be exchanged for cash or any other form of compensation.
Compliance with local laws: All promotions in our platform are subject to applicable to local laws and regulations, and any tax implications of the promotion are the responsibility of the user.

Communications from us

If we have your contact details, we may from time to time send you important notices or marketing messages by email, sms or app notifications. Such notices may relate to matters including, but not limited to, service changes and changes to these Terms.

We will never send you marketing messages of any kind without your express consent. If you do give such consent, you may opt out at any time. Any and all marketing messages sent by us include an unsubscribe link. If you opt out of receiving emails from us at any time, it may take a few business days for us to comply with your request. During that time, you may continue to receive messages from us. Further information is set out in our Privacy Policy. For questions or complaints about communications from us please contact us at info@dinebd.com.

Legal Compliance

This agreement complies with Bangladesh's Information and Communication Technology Act (ICT Act), Contract Act 1872, and other applicable consumer protection and e-commerce regulations. Users have legal recourse under Bangladesh law for breaches of contract or misuse of personal data.

Contact us

If you have any questions or concerns about these Terms or the Dinebd App, please contact our customer support team through the app or email us at support@dinebd.com or info@dinebd.com. Alternatively, you can call us at +8801333158929 or visit our website. Our office is located at: Awal Centre, 34, Kemal Ataturk Avenue, Banani C/A, Dhaka, 1213, Bangladesh.

support@dinebd.com +8801333158929

Banani C/A, Dhaka 1213